SHIPPING & RETURNS

SHIPPING WITH AUSTRALIA POST

*Delivery time frames begin from the time the parcel is dispatched.

Standard Delivery within WA - 2 – 10 Business Days

Express Delivery within WA - 1 – 5 Business Days

Delivery dates supplied by REINA are a best estimate only and REINA Equestrian will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay by our delivery partners.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping notification via email containing a tracking number from one of our shipping partners. 

Follow the directions on your confirmation email or notification to track your package.

DISPATCH TIME

We aim to dispatch within 24 hrs of order being placed. 

Orders placed on the weekend or a public holiday will be dispatched by COB on the next business day.

Please allow an additional 2-3 business days for dispatch during busy sale periods.

RETURNS POLICY

We want to ensure that you love your REINA purchase, if however you are not 100% satisfied with your purchase for any reason, we want to make the return process as easy for you as possible. REINA is happy to offer a refund, credit note or exchange within 30 days from the date of delivery.

We ask that for that items to be eligible for return, they must be returned in their original, unworn condition with tags attached, unless deemed faulty by our team.

Temporary promotion on full price items:
REINA Equestrian agrees to offer a credit note or exchange to the value of the purchase within 30 days from the date of delivery. Sale items are not eligible for a refund unless deemed faulty by our team.

Sale/Markdown items:
REINA Equestrian agrees to offer a credit note or exchange to the value of the purchase within 30 days from the date of delivery. Sale items are not eligible for a refund unless deemed faulty by our team.

Final sale items:
REINA Equestrian does not accept any returns (inclusive of refunds, credit notes or exchange) for final sale items unless deemed faulty by our team. These items have been marked down to clear. This includes already reduced items purchased with a further discount or items marked as final sale.

To initiate a return, email reinaequestrian.admin@gmail.com